Soft-Story Retrofit Program

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For more information, please contact:

Soft-Story Retrofit Unit
201 N. Figueroa St, 8th floor, Suite 890
(213) 482-SOFT (7638)
(213) 202-9924

Please note that all plans and structural analysis must be submitted to the above office.

Office Hours:
M, T, Th and F  
7:30 AM - 4:30 PM
CLOSED 12:00 PM - 1:00 PM

9:00 AM - 4:30 PM
CLOSED 12:00 PM - 1:00 PM

For more information about the tenant habitability plan and cost recovery guide, please contact LAHD:

Tenant Habitability Plan Unit
(213) 252-1464

Cost Recovery Applications & RSO Information
(866) 557- RENT (7368)

For more information on the Mayor’s Resilience by Design, please click here

For information regarding California Capital Access Program (possible financing loan) effective January 1, 2017, please visit the California State Treasurer Website

Examples of damage without soft-story retrofit:

Garage door crushed after complete soft-story collapse in Northridge earthquake. Multiple cars crushed in complete soft-story collapse after the Northridge earthquake. Officials examine cars crushed under total soft-story collapse after the Northridge earthquake. Officials examine total collapse of soft-story of apartment complex after Northridge earthquake. Damaged staircase in complete soft-story collapse after Northridge earthquake Collapsed second story of apartment complex onto soft-story after Northridge earthquake. Apartment complex with substantial structural damage to balcony Apartment complex with substantial structural damage on the outside Vehicles crushed under collapsed building Parking lot under apartment complex showing damage to outer wall

Soft-story retrofit process:

Soft-story retrofitting process, showing piles of dirt. Wide view of soft-story retrofitting process. Finished soft-story retrofit, with yellow painted bands. Interior view of finished soft-story retrofit, showing yellow painted bands.

Soft-Story FAQs


What is a soft-story building?

A soft-story building is a structure which has a weaker first floor and is unable to carry the weight of the stories above during an earthquake. The first floor generally would have large openings in the perimeter walls such as garages, tuck under parking or even large windows.

What is retrofit?

Retrofit is an improvement to your building by altering or adding any structural elements.

What is Tuck-Under Parking?

This type of parking is parking beneath the 2nd floor.


What is this program about?

The purpose of this program is to reduce the risk of injury or loss of life that may result from the effects of earthquakes on wood frame soft-story buildings. In the Northridge Earthquake, many wood frame soft- story buildings caused loss of life, injury, and property damage. This program creates a guide for property owners on strengthening their building to improve performance during an earthquake.

What is the scope of this program?

This program applies to all existing buildings with the following criteria:

  1. Two or more stories wood frame construction wood frame construction
  2. Built under the building code standards enacted before January 1, 1978
  3. Contains ground or other similar open floor space that causes soft, weak or open wall lines.

Exception: The program does not apply to residential buildings with 3 or less units.

When will I receive my order to comply?

Each property owner of these buildings will be sent an order to comply. These orders will be sent accordingly based on the following priority:

Priority Categories Start date of Sending Out Orders
I. Buildings with 16 or more dwelling units 3-story and above May 2, 2016
2-story July 22, 2016
II. Buildings with 3 or more stories with less than 16 units Oct 17, 2016
III. Buildings not falling within the definition of Priority I or II with 9-15 units TBD
with 7-8 units TBD
with 4-6 units TBD
Condos/Commercial TBD

What do I need to do first?

The property owner must hire an engineer or architect licensed in the state of California to evaluate the strength of the building. The engineer or architect must then develop plans for the building’s seismic strengthening in compliance with this program.  The owner must notify tenants in writing per HCIDLA regulations.

How do I find an Engineer?

Please visit the State of California’s Board for Professional Engineers, Land Surveyors, and Geologists for information regarding licensed engineers: 

How do I find an Architect?

Please visit the California Architects Board for information regarding licensed architects:

How do I find a Contractor?

Please visit the Contractors State License Board for information regarding hiring a contractor and to verify if a contractor is licensed and insured:

What do I do next?

Submit proof of previous retrofit, plans to retrofit, or plans to demolish to the Department of Building and Safety. Plans and calculations will be checked for compliance with the retrofit ordinance. LADBS will provide guidance for all necessary steps to obtain the retrofit permit, which includes obtaining clearances from all pertinent agencies.

What are the time limits to comply?

Within two (2) years after the service date of the Order to Comply, a structural analysis and plans to either retrofit or demolish, or proof of previous retrofit shall be submitted to the Department for review if the building meets the minimum requirements of this ordinance.

Within three-and-a-half (3 ½) years after the service date of the Order to Comply, obtain all permits for retrofit or demolition of the building.

Within seven (7) years after the service date of the Order to Comply, complete construction or demolition work and finalize permits.

What do I do after a permit is issued?

Begin construction and request inspections online using our Online Services.

Plan Check/Permit

What do I do after a permit is issued?

Begin construction and request inspections online using our Online Services.

What should I submit to LADBS for plan check and obtain a permit?

The documents required for submittal are:

  • Structural analysis/calculation package
  • Architectural plans
  • Structural plans

For more details see our Plan Submittal for Regular Plan Check page.

What is plan check?

Plan check is a process of which the plans are reviewed for compliance to current codes. For this program, the plans will be reviewed for compliance to the mandatory retrofit ordinance 183983 and 184081. Once plans have been reviewed and approved, permit can be issued.


What is inspection?

All construction work for which a permit is required shall be subject to inspection by authorized inspectors. It is your responsibility to notify the inspector when the work is ready for inspection.

Work is generally inspected and approved in succession and no work may continue beyond the point indicated in each successive inspection without first obtaining the approval of the inspector.

Common items to be inspected are foundation excavations, concrete work, wood framing, shear wall nailing, etc. When completed, there shall be a final inspection and approval of the completed project.

How do I schedule for inspection?

To request for inspection, please call (888) LA4Build or request for inspection online.

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